Hotel Front Office Manager
Bedford, NH Bedford, NH Full-time Full-time $38,000 - $40,000 a year $38,000 - $40,000 a year 16 hours ago 16 hours ago 16 hours ago The front office manager is responsible for all aspects of supervision with the front office and night audit staff.
He/she is also responsible for all aspects of front office operations including guest service, reservations and night audit.
The front office manager manages ensures compliance with brand standards as they pertain to the front office, establishes and ensures compliance with front office procedures.
The Front Office Manager is responsible for upholding the company's Core Values.
Responsibilities:
Scheduling.
Ensure proper staffing; keeping within budgetary requirements while effectively serving the needs of our guests.
Ensures that all information given to guests is accurate and presented in a professional manner (ie:
directions, area information etc.
) Establish and enforce a process that ensures maintenance requests are submitted and followed up on in a manner allowing us to keep our word and do what is right Maintain a professional attitude with guests and co-workers in a friendly and service oriented manner Ensure that we exceed the brand required Recognition (Welcomed as member), Delivery of benefits score, and the required monthly Member enrollments Interview qualified applicants and appropriately choose candidates for hire Ensure safety protocols are in place and followed by the front office team Employee Accountability:
Hold employees accountable for their actions/failures to complete job through the progressive disciplinary process.
Look out for the hotels interest at all times; ensuring that hotel services are used by registered guests only, and reporting suspicious activity immediately Maintain a close working relationship with all department heads to ensure that communication lines stay open to best serve our guests Provide team members with the support they need to perform their jobs effectively through thorough training, plan of escalation for guest issues, parameters and guidelines for guest compensation, etc.
Perform Guest Service Manager Check List.
Job Type:
Full-time Pay:
$38,000.
00 - $40,000.
00 per year Work setting:
In-person Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
He/she is also responsible for all aspects of front office operations including guest service, reservations and night audit.
The front office manager manages ensures compliance with brand standards as they pertain to the front office, establishes and ensures compliance with front office procedures.
The Front Office Manager is responsible for upholding the company's Core Values.
Responsibilities:
Scheduling.
Ensure proper staffing; keeping within budgetary requirements while effectively serving the needs of our guests.
Ensures that all information given to guests is accurate and presented in a professional manner (ie:
directions, area information etc.
) Establish and enforce a process that ensures maintenance requests are submitted and followed up on in a manner allowing us to keep our word and do what is right Maintain a professional attitude with guests and co-workers in a friendly and service oriented manner Ensure that we exceed the brand required Recognition (Welcomed as member), Delivery of benefits score, and the required monthly Member enrollments Interview qualified applicants and appropriately choose candidates for hire Ensure safety protocols are in place and followed by the front office team Employee Accountability:
Hold employees accountable for their actions/failures to complete job through the progressive disciplinary process.
Look out for the hotels interest at all times; ensuring that hotel services are used by registered guests only, and reporting suspicious activity immediately Maintain a close working relationship with all department heads to ensure that communication lines stay open to best serve our guests Provide team members with the support they need to perform their jobs effectively through thorough training, plan of escalation for guest issues, parameters and guidelines for guest compensation, etc.
Perform Guest Service Manager Check List.
Job Type:
Full-time Pay:
$38,000.
00 - $40,000.
00 per year Work setting:
In-person Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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