Member Service Representative I

Company Name:
## Description
Position Purpose: Receive and respond to member/customer inquiries via telephone and written correspondence in a timely and professional manner.
Position Responsibilities:
Receive and respond to all telephone or written correspondence inquiries from members within established timeframes and policies.
Assist members with plan benefits via telephone, in writing, in person or make referral to outreach representative as appropriate.
Document in the computer system all members' issues and resolution.
Utilize current reference materials to assist and resolve any member inquiries.
May coordinate member transportation.
## Qualifications
Knowledge/Experience: High school diploma or equivalent. At least 1 year customer service experience in a call center environment, preferably in a Medicare, Medicaid managed care or insurance environment. Depending on the state, bi-lingual may be preferred.
## Job
Job: Customer Service
Primary Location: USA-New Hampshire-Bedford
Other Locations: USA-Centene-Centene
Organization: New Hampshire Healthy Families
Schedule: Full-time
Req ID: 0068V

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