Project Manager

Company Name:
Amcom Software, Inc.
Amcom Software, the premier provider of mission critical communication solutions, has successfully partnered with some of the most respected healthcare, university, government, hospitality, and corporate organizations in the country for over 25 years. A wholly owned subsidiary of USA Mobility, Inc., Amcom is headquartered in Eden Prairie, Minnesota and has offices in New York, New Hampshire, Florida, Australia, the U.K., and Dubai. Amcom is an innovative company that is experiencing consistent growth. Our success is greatly attributed to the achievements of our valued employees and currently, we are seeking a Project Manager to join our team.
As a fast growing and exciting company, Amcom provides challenging careers in a friendly, team-oriented environment. We value our employees and share our success through competitive pay, good benefits, and advancement opportunities.
This can be a remote, home-based position located anywhere in the U.S.

Position Summary:
The Project Manager (PM) provides management, direction, and coordination for various projects and activities associated with the deployment, implementation, and maintenance of Amcom CTI products to new and existing customers. The PM also ensures compliance with the project life cycle and project management principles, including timely communication with affected technical, sales, and business staff.
Essential Functions:
Manage assigned projects through successful completion.
Guide, mentor, and evaluate internal project team performance within project guidelines.
Evaluate team performance and provide feedback to various internal departments on challenges and successes of the assigned project.
Communicate with various Amcom departments regarding their roles and performance requirements.
Direct and perform follow up as necessary to complete projects and elicit customer satisfaction.
Communicate with customers as primary contact regarding upgrade process, progress, and completion.
Create and maintain process, standards, and upgrade documentation.
Maintain and evaluate project plans and related documentation to ensure highest level of customer response.
Evaluate and report project outcomes, customer satisfaction, and customer concerns.
Report project status, schedules, issues, resolutions, and completions.
Bachelor's degree in Computer Science, or technical training equivalent, all others considered
PMP certification required
3+ years of project management experience
External customer-facing project management experience required
Effective leadership skills
Advanced written and oral communication skills
Excellent analytical and project management skills
Willing to identify, own, and solve problems independently and as part of a team
Demonstrates strong energy; performing when schedules, deliverables, or customers require it
Demonstrates understanding of impact of current, new, and proposed product features
Understanding of new system implementation and installation processes
Ability to identify key issues through accurate problem triage
Strives to become a self-directed, productive team member, serving as a positive agent of change
Motivated by Amcom opportunity. Demonstrates "can do" attitude, quickly acquiring and applying skills and knowledge in a timely manner. Aggressively seeks to gain solid understanding of all Amcom projects.
Requisition Number: 14-0066
Post Date: 7/2/2014
Title: Project Manager
City: Bedford
State: NH
Technical Requirements: - MS Office Suite - Microsoft Project - General PC knowledge Travel Requirements: - 25%-50% travel is required Company Information: If you are looking for an exciting opportunity, click "Apply On-line" below. For more information about Amcom Software, visit our website: EOE - Females/Minorities/Protected Veterans/Individuals with Disabilities Should you have a disability and need assistance or accommodation in the application process, contact Joanna Leach in Human Resources at .

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